The Mosaic Expert
Vetting Process
Every expert listed on the Mosaic Marketplace has passed a structured, five-stage vetting process designed to ensure professional credibility, cultural competency, and ethical integrity. This framework exists to protect our users and uphold the standards of the platform.
A note from the Founder
Anthony Etukudoh is the Founder of Mosaic and a Cultural Relationship Strategist. He designs the frameworks and tools that power Mosaic's learning experience. He does not provide one-to-one coaching sessions through the platform. The vetting process described on this page was designed by Anthony to ensure that every expert who works with Mosaic users meets a consistent standard of professional excellence and cultural competency. Mosaic does not replace regulatory boards. All therapists and coaches remain independently licensed and accountable to their governing bodies.
Expert Status Designations
Every expert profile on Mosaic displays one of two clearly labelled status designations.
New experts who have passed all four vetting stages and are building their track record on the platform.
Experts who have completed probation with consistently positive feedback and zero ethical concerns.
The Five Vetting Stages
All five stages must be completed in sequence. Failure at any stage results in the application being paused or declined.
Credential Submission
Mandatory for all applicants
Every expert who applies to join the Mosaic Marketplace must submit professional documentation confirming their credentials and regulatory status. Applicants self-certify that their credentials are valid and current. This stage is non-negotiable and applies to all applicants regardless of experience level or reputation.
Requirements
- Valid professional licence (where applicable in country of practice)
- Certification documents from accredited training institutions
- Proof of good standing issued by the relevant regulatory or professional body
- Professional liability insurance documentation (where required by law or professional body)
- Country of practice and the name of the governing regulatory authority
Mosaic does not independently verify credentials with regulatory bodies. Applicants are responsible for ensuring their credentials are current and valid. All therapists and coaches remain independently licensed and fully accountable to their own governing bodies. Mosaic users should verify coach credentials directly with the relevant regulatory authority in the coach's country of practice.
Cultural Competency Assessment
Assessing intercultural awareness and practice
Mosaic serves intercultural and multicultural couples navigating complex identity, family, and communication dynamics. Practitioners must demonstrate genuine cultural competency, not merely awareness, before working with our users.
Requirements
- Completion of the Mosaic Cultural Alignment Questionnaire
- Written responses to intercultural case scenarios drawn from real-world relationship dynamics
- A personal statement on their approach to cultural dynamics in therapeutic or coaching practice
- A concrete example of how they have navigated or supported a cross-cultural conflict situation
Applicants who demonstrate surface-level or performative cultural awareness without substantive practice experience will not advance to the next stage.
Framework Alignment
Understanding the Mosaic methodology
Mosaic is built on a proprietary set of frameworks designed by Anthony Etukudoh, Founder and Cultural Relationship Strategist. Experts joining the platform are expected to understand and apply these frameworks in their practice, ensuring a consistent and coherent experience for users across all touchpoints.
Requirements
- Completion of the Mosaic Framework Orientation Module (self-paced, provided upon application approval)
- Demonstrated understanding of the Cultural DNA Assessment and how it informs session preparation
- Demonstrated understanding of the Loyalty Map and its application to in-law and family dynamics
- Demonstrated understanding of the Survival Mode Conversation Protocol for de-escalation
- Demonstrated understanding of the Conflict De-escalation Tools and when to deploy them
Framework orientation does not require experts to abandon their existing therapeutic modalities. It equips them to contextualise their practice within Mosaic's cultural architecture.
Ethics & Standards Agreement
Commitment to professional and cultural integrity
Before any expert is listed on the Mosaic Marketplace, they must formally sign and acknowledge four binding agreements. These documents set the ethical and professional standard for all practice conducted through the platform.
Requirements
- Mosaic Code of Ethics, covering professional conduct, boundaries, and duty of care
- Cultural Sensitivity Agreement, committing to non-stereotyping, cultural humility, and ongoing learning
- Non-Discrimination Policy, affirming equitable service regardless of race, ethnicity, religion, gender, sexuality, or nationality
- Confidentiality and GDPR Compliance Agreement, ensuring all user data is handled in accordance with EU and German data protection law
Breach of any signed agreement may result in immediate suspension from the platform and referral to the relevant professional regulatory body.
Probationary Status System
A transparent pathway to full verification
All new experts who successfully complete Stages 1 through 4 are listed on the Mosaic Marketplace under a Probationary status. This transparent system protects users while giving new experts the opportunity to build a verified track record on the platform.
Requirements
- New experts are labelled "Verified Expert (Probationary)" on their public profile
- Probationary status is maintained for a minimum period and a minimum number of completed sessions
- User feedback is collected after every session and reviewed by the Mosaic team
- Experts with consistently positive feedback and zero ethical concerns are elevated to full status
- Experts who receive serious complaints during probation are reviewed and may be suspended pending investigation
Upon meeting all criteria, experts are elevated to "Fully Verified Mosaic Expert" status — a designation that signals sustained professional excellence and cultural competency to users across the platform.
Apply to Join the Marketplace
If you are a qualified therapist, counsellor, or relationship coach with intercultural experience and a commitment to the highest professional standards, we invite you to apply. Applications are reviewed on a rolling basis by the Mosaic team.
Applications are submitted via email. A structured application form is coming soon.